Refund and Cancellation Policy

1. Scope

This policy explains how bookings made on jorvaxi.com may be cancelled and how refunds are paid. It applies together with the Law of Ukraine "On Consumer Protection" (Zakon Ukrainy "Pro zakhyst prav spozhyvachiv") and the Law of Ukraine "On Electronic Commerce" (Zakon Ukrainy "Pro elektronnu komertsiu").

2. Cancellation deadlines

• 14 or more days before the start date: full refund of the amount paid.
• 7 to 13 days before the start date: refund of 50% of the total price.
• Less than 7 days before the start date: no refund, unless a free rebooking is offered.

Your statutory rights are not limited by these deadlines.

3. Refund eligibility

A refund is due when you cancel within the deadlines above, when we cancel a confirmed booking, or when a service is not provided as agreed. Approved refunds are returned to the original payment method within 14 calendar days of approval.

4. Free rebooking

If conditions beyond your control require a change, such as weather, safety, transport or availability, we offer one free rebooking to another date or an equivalent service. If no alternative suits you, we refund the amount paid in full.

5. No-show rules

If you do not appear at the agreed time and place without prior notice, the booking is treated as a no-show. No refund is due and no rebooking is offered.

6. How to request a cancellation or refund

Email contact@jorvaxi.com or call +380 733 099 5029 with your booking number and the reason for cancellation. We reply within 3 business days.

7. Your rights and dispute resolution

You may contact us first. You may also apply to the State Service of Ukraine for Food Safety and Consumer Protection or resolve the dispute in court under the Law of Ukraine "On Consumer Protection".